Rebate99 Privacy Policy — How We Protect Your Information
This Privacy Policy explains how rebate99 collects, uses, stores, and protects the personal information of users on our platform. We take our responsibility to your privacy seriously and are committed to managing your data in a transparent and accountable manner.
Effective date: 1 January 2026. This policy is updated from time to time.
Information We Collect
Rebate99 collects various types of information when you register and use our platform. Each category of information is collected for a specific purpose and limited to what is necessary to provide our services.
Account Information
When you register, we collect your full name, email address, phone number, date of birth, and encrypted password. This information is required to verify your identity, process transactions, and allow you to access your account securely.
Device & Browser Information
Our platform automatically records device type, operating system, browser type, IP address, and screen resolution. This technical data helps us identify technical issues, prevent fraud, and ensure the platform runs smoothly across all devices, including Android and iOS.
Payment Information
To process deposits and withdrawals in MYR, we record the bank account number or eWallet registered to your account, transaction records, and deposit/withdrawal history. rebate99 does not store credit card numbers or sensitive payment details directly — all transactions are processed through a secured payment gateway.
Platform Usage Data
We record gameplay logs, betting history, login and logout times, and activity within the platform. This data is used to detect misuse, provide effective customer support, and allow you to review your own account activity history.
How We Use Your Information
Rebate99 uses the information collected for the following purposes only. We do not use your data beyond the scope described here without your consent:
- Identity Verification & Eligibility: To ensure every user meets the age and eligibility requirements before using the platform's services.
- Transaction Processing: To process deposits, withdrawals, and bonus payouts in MYR accurately and securely.
- Account Security: To detect suspicious activity, prevent fraud, and protect your account from unauthorised access.
- Customer Support: To enable the rebate99 support team to help you resolve technical issues or account-related queries promptly.
- Platform Improvement: To analyse aggregated usage patterns and improve the platform's design, performance, and features.
- Legal Compliance: To fulfil applicable legal obligations, including anti-money laundering requirements where relevant.
Cookies & Tracking Technologies
Rebate99 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you browse our platform.
The types of cookies we use include:
- Session Cookies: Required to keep you logged in during an active session. This cookie is automatically deleted when you close your browser.
- Preference Cookies: Saves your preferences such as display language and interface settings so you don't have to reconfigure them each time you log in.
- Analytics Cookies: Collects anonymised usage data to help us understand how users interact with the platform, for internal improvement purposes only.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect platform functionality, including the ability to log in or save your preferences.
Data Storage, Security, and Third-Party Sharing
Storage & Security
All rebate99 user data is stored on servers protected with industry-standard encryption. We use SSL/TLS protocols for all data transmission between your device and our platform servers. Internal access to personal user data is restricted to staff who require it solely to carry out their responsibilities.
User passwords are stored in encrypted form using strong hashing algorithms — we cannot view your password in its original form, and our team will never ask for your password through any communication channel.
Third-Party Sharing
Rebate99 does not sell, rent, or share your personal information with third parties for marketing purposes without your consent. Information may be shared only in the following circumstances:
- With trusted payment processors to carry out deposit and withdrawal transactions in MYR.
- With technical service providers who help operate the platform, subject to strict confidentiality agreements.
- When required by law or by a directive from a legitimate authority.
Your Rights as a User and How to Reach Us
Right to Access & Correction
You have the right to access the personal information we hold about you at any time. If you find any information that is inaccurate or outdated, you may contact the rebate99 support team to request a correction. We will process correction requests within a reasonable timeframe once your identity has been verified.
Right to Erasure
You can request the deletion of your account and personal data by contacting us directly. Please note that certain records may need to be retained for a specified period to comply with legal requirements or to resolve any pending transactions before the deletion is carried out.
Changes to This Policy
Rebate99 reserves the right to update this Privacy Policy at any time. Any significant changes will be communicated via email or an in-platform notice. Continued use of the platform after a policy change takes effect constitutes your acceptance of the updated terms.
Contact Us About Your Privacy
If you have any questions, concerns, or requests regarding your privacy and how your data is managed at rebate99, please contact our support team. We will respond within a reasonable business timeframe.
Support email: [email protected]